Last reviewed: 14 October 2026
These Communications Terms explain how Texila American University (TAU) Guyana may contact you, and the choices available to you regarding optional communications.
1. Scope of These Terms
These Terms apply to communications sent by or on behalf of TAU Guyana to applicants, students, alumni and other individuals who interact with tau.edu.gy or our admissions, academic and support teams.
2. How We May Contact You
Email
Application updates, academic notices, invoices and, where you have consented, marketing content.
Telephone & SMS
Admissions follow-up, appointment reminders and time-sensitive updates.
WhatsApp
Where you have opted in, application support and programme updates.
Post
Formal documents such as admission letters or official University correspondence.
Browser notifications: where you have allowed them in your browser, short updates about programmes and events.
Official contact details: TAU contacts you only from @tau.edu.gy email addresses and the official phone and WhatsApp numbers listed on our Contact Us page. If you receive a message claiming to be from TAU from any other address or number, do not share personal or payment information. Contact [email protected] to check it.
3. Service and Administrative Communications
We may send certain communications that are necessary to provide our services, such as application status updates, enrolment and academic notices, fee and payment reminders, and important policy or security notices. These service communications are not optional and may continue even if you opt out of marketing.
4. Marketing Communications
Marketing messages are sent only with your consent, as required by the Data Protection Act 2023 of Guyana and other applicable laws. With your consent, we may send you information about TAU programmes, events, scholarships and other opportunities by email, SMS, WhatsApp, phone or browser notification. You can withdraw your consent at any time, as described in Section 6.
5. Message Frequency and Charges
Message frequency may vary depending on your stage in the admissions or student lifecycle, the services you have requested, and your communication preferences. Standard message and data rates from your mobile provider may apply. TAU does not charge you for receiving messages.
6. How to Manage Your Preferences
You can manage optional marketing communications by:
- Using the unsubscribe link included in our marketing emails
- Replying STOP to an SMS or WhatsApp marketing message
- Contacting us directly using the details below
- Emailing [email protected] with the subject “Marketing opt-out” and the email address or phone number you want removed. This covers email, SMS, WhatsApp and phone calls.
- Turning off browser notifications in your browser’s site settings for tau.edu.gy
You can also review related choices on our Privacy & Cookie Choices page.
7. Record of Communications
We may keep records of communications sent to you and your preferences, in accordance with our Privacy Policy, to help us manage our relationship with you and meet our legal and administrative obligations.
Calls with our admissions and support teams may be recorded for training and quality purposes. We will tell you at the start of a call if it is being recorded.
8. Changes to These Terms
We may update these Communications Terms from time to time to reflect changes in our communication channels or applicable requirements. The latest version will always be published on this page with an updated effective date.
9. Contact Us
If you have questions about these Communications Terms or your communication preferences, contact:
Texila American University – Guyana Campus
Lot 2442, Plantation Providence
East Bank Demerara (EBD)
Guyana, South America
Email: [email protected]