Payment & Refund Policy

The application fee is non-refundable, except where otherwise required by applicable law or expressly confirmed by TAU in writing.

Payment of an application fee does not guarantee admission.

The Seat Deposit and Admission Processing Fee are generally non-refundable.

Where an enrolment deferral is formally approved by TAU, an eligible amount may be carried forward to a future intake in accordance with the written approval and applicable University terms.

Fees for the future intake may differ.

We understand that students’ plans may change due to personal, academic, or unforeseen circumstances.

Tuition fee refunds are subject to the University’s applicable policies and the student’s enrolment conditions.

For detailed information about tuition fees, refund eligibility, withdrawal and deferral procedures, please visit our Handbook page and see section 2.3 of the Student Financial Planning Guide. If you need further assistance, please contact our Admissions or Student Support Team.

Payments must only be made using payment instructions officially issued or approved by TAU.

Before making a payment, verify:

• The University or authorised recipient name
• Account or payment details
• Amount due
• Currency
• Invoice or student reference

TAU is not responsible for payments sent to an unauthorised individual or third-party account because the payer used information not officially issued by the University.

Where an authorised external payment provider processes a payment, payment information may be submitted directly to that provider.

TAU does not retain full card credentials where payment processing is handled directly by an authorised payment provider.

Your bank, card provider or payment provider may decline a transaction.

A declined or incomplete transaction does not normally count as payment received by TAU.

If a payment appears unsuccessful but funds have been deducted, contact your bank or payment provider and TAU with the transaction reference.

Where you believe you qualify for a refund:

• Contact the relevant TAU Finance, Admissions or Student Services team.
• Provide your student/application details.
• Provide the relevant payment receipt or transaction reference.
• State the reason for the request.
• Submit any supporting documents requested by TAU.
• TAU will review the request against the terms applicable to the payment.

Where a refund is approved, the applicable processing method and expected timeline will be communicated to you.
Alternatively, you may submit your refund request and supporting details by email to the designated address: [email protected]

Bank charges, currency-conversion costs and other fees imposed by external financial institutions may not be controlled by TAU.

Any deduction made by a third party service provider may affect the amount ultimately received or returned.