Privacy Policy

1. Introduction

“TAU”, “TAU Guyana”, “Texila Guyana”, “we”, “us” and “our” refer to Texila American University Guyana. “You” means any visitor, applicant, student or other individual whose personal information we process in connection with the website and our services.

By using tau.edu.gy or submitting an application or enquiry, you acknowledge that your personal information will be handled as described in this Policy.

Who we are and the law we follow
Texila American University (TAU) Guyana processes personal information in accordance with the Data Protection Act 2023 of Guyana and other data protection laws that apply to our international applicants and students.

Data controller: Texila American University Ltd. (RTL-0022-00-11), Lot 2442, Plantation Providence, East Bank Demerara, Guyana.

Data Protection Officer: Syam Kumar, Chief Executive Officer, oversees how we handle personal information. Contact: [email protected], or by post to the Data Protection Officer at the address above.

2. Information We Collect

We may collect the following categories of personal information:

Category	Examples
Identity & contact details	Name, date of birth, nationality, email address, phone number, permanent address, and mailing address
Application & academic records	Prior education history, transcripts, test scores, admission and enrolment status
Financial information	Fee payment records, billing details (card data is generally handled directly by our authorised payment providers – see our Payment & Refund Policy)
Communications	Enquiries, support requests, and correspondence with TAU staff
Technical & usage data	IP address, browser and device type, pages visited, and cookie data (see our Cookie Policy)

Sensitive information. For clinical and health-related programs we may need health information, such as immunization records and medical fitness certificates, and background or police checks required by hospitals and regulators. We collect this only when your program or the law requires it, keep it separately with restricted access, and share it only with the clinical sites or authorities that need it.

We collect this information directly from you (for example, through application and contact forms), and automatically as you use our website.

3. How We Use Your Information

We use personal information to:

• Process applications and manage admissions and enrolment
• Provide academic, administrative and student support services
• Process payments and manage financial records
• Respond to enquiries and provide customer support
• Send service, administrative and, where you have consented, marketing communications
• Maintain the security and proper functioning of our website and systems
• Meet legal, regulatory and accreditation obligations
• Improve our website, programmes and services

4. Our Legal Reasons for Using Your Information

We use personal information only where the Data Protection Act 2023 allows it. Depending on the purpose, we rely on one of the following:

• Contract: to assess your application, enrol you and deliver your programme
• Legal obligation: to meet accreditation, immigration, tax and regulatory requirements
• Legitimate interests: to keep our website and systems secure and to improve our services, where this does not override your rights
• Consent: for marketing messages and non-essential cookies. You can withdraw consent at any time
• Vital interests: to protect your health or safety in an emergency

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• TAU staff and departments who need it to perform their roles
• Service providers who support our website, payments, communications and IT systems, under appropriate confidentiality and data protection terms
• Accreditation, regulatory or governmental bodies where required for academic or legal purposes
• Professional advisers, auditors and insurers where reasonably necessary
• Another party in connection with a merger, reorganisation or similar transaction involving TAU
• Others where required by law or to protect the rights, safety or property of TAU, our community or the public

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate, secure, analyse and improve tau.edu.gy. Full details on the types of cookies we use and how to manage them are set out in our Cookie Policy and on our Privacy & Cookie Choices page.

7. Data Retention

We keep personal information only for as long as we need it for the purposes in this Policy, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.

8. Your Privacy Choices and Rights

Your rights. Subject to the Data Protection Act 2023 and other applicable law, you can ask us to:

• give you a copy of the personal information we hold about you
• correct information that is wrong or incomplete
• delete your information, subject to legal and academic record-keeping requirements
• restrict or object to certain uses of your information
• send your information to you or another organisation in a portable format
• stop sending you marketing, or withdraw any other consent you have given

How to make a request. Use our Contact Form or email [email protected]. We will acknowledge your request promptly and respond within 30 days. We may need to verify your identity first.

Complaints. If you are unhappy with how we have handled your information, please contact our Data Protection Officer at [email protected] first. You also have the right to complain to the Data Protection Commissioner of Guyana.

To manage cookies and marketing preferences, see our Privacy & Cookie Choices page.

9. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If something goes wrong. If a security incident affects your personal information and is likely to put your rights at risk, we will notify the Data Protection Commissioner and, where required, tell you without undue delay, explaining what happened and what we are doing about it.

10. International Data Transfers

TAU is part of an international group and works with service providers in other countries, such as cloud hosting, email, analytics and student-management systems. Your personal information may therefore be processed in India, the United States and the European Union. When this happens, we use written agreements that require recipients to protect your information to a standard comparable to Guyanese law.

11. Children’s Privacy

Our website and services are intended for prospective and current higher-education students and are not directed at children. We do not knowingly collect personal information from children without appropriate parental or guardian involvement, consistent with applicable law.

12. Third-Party Links

Our website may link to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy practices separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or services. The latest version will always be published on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact: